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Guide to Information available

GUIDE TO INFORMATION AVAILABLE THROUGH THE MODEL PUBLICATION SCHEME 2015

The Freedom of Information (Scotland) Act 2002 (the Act) requires Scottish public authorities to produce and maintain a publication scheme. Authorities are under a legal obligation to:

  • publish the classes of information that they make routinely available
  • tell the public how to access the information and what it might cost.

CalMac Ferries Ltd has adopted the Model Publication Scheme 2015 produced by the Scottish Information Commissioner. This scheme has the Commissioner's approval until 31 May 2019.

You can see this scheme on our website at https://www.calmac.co.uk/corporate/freedom-information or by contacting us at the address below.

The purpose of this Guide to Information is to:

  • allow you to see what information is available (and what is not available) in relation to each class,
  • state what charges may be applied
  • explain how you can find the information easily
  • provide contact details for enquiries and to get help with accessing the information
  • explain how to request information we hold that has not been published

Availability and formats

The information we publish through the model scheme is, wherever possible, available on our website. We offer alternative arrangements for people who do not want to, or cannot, access the information online or by inspection at our premises. For example, we can usually arrange to send information to you in paper copy (although there may be a charge for this).

Exempt information

We will publish the information we hold that falls within the classes of information below. If a document contains information that is exempt under Scotland's freedom of information laws (for example sensitive personal information or a trade secret), we may remove or redact the information before publication but we will explain why.

Copyright

Where CalMac Ferries Ltd holds the copyright in its published information, the information may be copied or reproduced without formal permission, provided that:

  • it is copied or reproduced accurately
  • it is not used in a misleading context, and
  • the source of the material is identified

Where CalMac Ferries Ltd does not hold the copyright in information we publish, we will make this clear.

Charges

This section explains when we may make a charge for our publications and how any charge will be calculated.

There is no charge to view information on our website or at our premises except where there is a statutory fee, for example, for access to registers.

We may charge for providing information to you e.g., photocopying and postage, but we will charge you no more than it actually costs us to do so. We will always tell you what the cost is before providing the information to you.

Our photocopying charge per sheet of paper is shown in the table below:

A table showing the cost in pence for copying our publications. Table of Charges for publications

Size of paper

Pence per single sided copy (black and white)

Pence per single sided copy (colour)

A1

50p

£1.00

A2

30p

60p

A3

20p

40p

A4

10p

20p

A5

10p

20p

 

Information provided on CD-Rom will be charged at £5.00 per computer disc.

We will recharge any postage costs at the rate we paid to send the information to you.

When providing copies of pre-printed publications, we will charge no more than the cost per copy of the total print run. 

We do not pass on any other costs to you in relation to our published information.

This charging schedule does not apply to our commercial publications (see Class 8 below). These items are offered for sale through retail outlets such as book shops, academic journal websites or museum shops and their price reflects a 'market value' which may include the cost of production.

Contact us

You can contact us for assistance with any aspect of this publication scheme:

CalMac Ferries Ltd

Ferry Terminal

Gourock

PA19 1QP

Email: information.act@calmac.co.uk

01475 650100

We will also be pleased to advise you how to ask for information that we do not publish or how to complain if you are dissatisfied with any aspect of this publication scheme.

The classes of information that we publish

We publish information that we hold within the following classes. Once information is published under a class we will continue to make it available for the current and previous two financial years.

Where information has been updated or superseded, only the current version will be available. If you would like to see previous versions, you are welcome to make a request to us for that information.

Description of Class 1 information category Information Class 1 - About CalMac Ferries

CLASS 1: ABOUT CALMAC FERRIES LTD

Class description:

Information about CalMac Ferries Ltd, who we are, where to find us, how to contact us, how we are managed and our external relations

 

This table provides the type of information and links on how to access it on the CalMac website Table showing What type and how to access information in Class 1

The information we publish under this class

How to access it

Company name, address and contact details

https://www.calmac.co.uk/contact

Information about the Company and its history

https://www.calmac.co.uk/corporate/about-us

https://www.calmac.co.uk/corporate/history

Customer Care and complaints

https://www.calmac.co.uk/article/2510/Feedback

The Company's Publication Scheme

https://www.calmac.co.uk/corporate/freedom-information/model-publication-scheme

Board members

https://www.calmac.co.uk/corporate/board-of-directors

Directors and board members remuneration

https://www.calmac.co.uk/corporate/annual-reports

How to request information

https://www.calmac.co.uk/corporate/freedom-information

Memorandum and Articles of Association

Available on request from the above address

 

 

Description of the Class 2 information category Table describing Information Class 2 - About CalMac Ferries

CLASS 2: HOW CALMAC FERRIES LTD DELIVERS OUR FUNCTIONS AND SERVICES

Class description:

Information about our work, our strategy and policies for delivering functions and services and information for our service users.

 

This table provides the type of information and links on how to access it on the CalMac website Table showing what type and how to access information in Class 2

The information we publish under this class

How to access it

Services provided by the Company

https://www.calmac.co.uk/

Timetables and fares information

https://www.calmac.co.uk/calmac-summer-timetables

Ticket information

https://www.calmac.co.uk/tickets

Conditions of carriage

https://www.calmac.co.uk/conditions-of-carriage

Brochures

https://www.calmac.co.uk/article/2031/Brochures

Onboard services

https://www.calmac.co.uk/on-board/food--drink

Vessel information

https://www.calmac.co.uk/fleet

Annual Reports

https://www.calmac.co.uk/corporate/annual-reports

On Board Assistance

https://www.calmac.co.uk/on-board/passenger-assistance

Ports

https://www.calmac.co.uk/article/2031/Brochures

Passenger Rights

https://www.calmac.co.uk/on-board/passenger-rights

Service Changes

https://www.calmac.co.uk/article/3097/Service-changes

Destinations

https://www.calmac.co.uk/destinations

Procurement

https://www.calmac.co.uk/corporate/procurement

Customer Charter

Available on request from the above address

Route Map

https://www.calmac.co.uk/interactivemap

Commercial Vehicles

https://www.calmac.co.uk/faqs/commercial-vehicles

Reservations

https://www.calmac.co.uk/faqs/making-a-reservation

Tour shops

https://www.calmac.co.uk/article/2508/Tour-Shops

Activities and events

https://www.calmac.co.uk/article/2086/Activities

Days out

https://www.calmac.co.uk/daysout

Reservations

https://www.calmac.co.uk/faqs/making-a-reservation

Planning a journey

https://www.calmac.co.uk/faqs/planning

Gaelic Language Plan

https://www.calmac.co.uk/corporate/gaelic-language-plan

Travel Trade

https://www.calmac.co.uk/article/2560/About-Travel-Trade

Journey Planning - Connecting Services

https://www.calmac.co.uk/on-board/connecting-services

 

 

Description of the Class 3 information category Information Class 3 - About How CalMac Ferries Ltd makes decisions and what it has decided

CLASS 3: HOWCALMAC FERRIES LTD TAKES DECISIONS AND WHAT IT HAS DECIDED

Class description:

Information about the decisions we take, how we make decisions and how we involve others

 

This table provides the type of information and links on how to access it on the CalMac website Table showing what type and how to access information in Class 3

The information we publish under this class

How to access it

Board Minutes

https://www.calmac.co.uk/corporate/board-of-directors

Press Releases

https://www.calmac.co.uk/article/2524/Press-Releases

 

Description of Class 4 information category Table describing Information Class 4 -What CalMac Ferries Ltd spend and how it spends it

CLASS 4: WHAT CALMAC FERRIES SPENDS AND HOW IT SPENDS IT

Class description:

Information about our strategy for, and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent.

 

This table provides the type of information and links on how to access it on the CalMac website Table showing what type and how to access information in Class 4

The information we publish under this class

How to access it

Director's Report and Financial Statements

https://www.calmac.co.uk/corporate/annual-reports

Scottish Ferries Review Consultation - CalMac's Final Submission

https://www.calmac.co.uk/media/1258/SGFRfinalresponse/pdf/SGFRfinalresponse.pdf

Scottish Ferries Review Consultation - Covering letter Submitted by CalMac

https://www.calmac.co.uk/media/1259/Covering-Letter-SGFR-Response/pdf/Covering_Letter_SGFR_Response.pdf

Director's Expenses

Available on request from the above address

Expenses Policy and Procedures

Available on request from the above address

Board Member's Remuneration

https://www.calmac.co.uk/corporate/annual-reports

Financial statements required under Sections 31 & 33 of Public Service Reform (Scotland) Act 2010

http://www.david-macbrayne.co.uk/reports/

 

 

 

Description of Class 5 information category Information Class 5 - How CalMac Ferries Ltd manages its human, physical and information resources

CLASS 5: HOWCALMAC FERRIES LTD MANAGES ITS HUMAN, PHYSICAL AND INFORMATION RESOURCES

Class description:

Information about how we manage the human, physical and information resources CalMac Ferries

 

This table provides the type of information and links on how to access it on the CalMac website Table showing what type and how to access information in Class 5

The information we publish under this class

How to access it

Freedom of Information Policy

Available on request from the above address

Records Management Plan

Available on request from the above address

Records Management Policy

Available on request from the above address

Data Protection Policy

Available on request from the above address

Information Management Policy

Available on request from the above address

Information Security Policy

Available on request from the above address

Data Management Policy

Available on request from the above address

Environmental Policy

https://www.calmac.co.uk/media/1903/Environmental-Policy/pdf/Environmental_Policy.pdf

Health & Safety Policy

https://www.calmac.co.uk/media/1904/Health_Safety-Policy/pdf/Health_Safety_Policy.pdf

Quality Mission and Policy Statement

https://www.calmac.co.uk/media/1902/Quality-Mission_Policy-Statement/pdf/Quality_Mission_Policy_Statement.pdf

Staffing structure

Available on request from the above address

Records Retention Schedules

Available on request from the above address when finalised

 

Description of Class 1 information category Table describing what Information Class 6

CLASS 6: HOW CALMAC FERRIES LTD PROCURES GOODS AND SERVICES FROM EXTERNAL PROVIDERS

Class description:

Information about how we procure goods and services, and our contracts with external providers

 

This table provides the type of information and links on how to access it on the CalMac website Table showing what type and how to access information in Class 6

The information we publish under this class

How to access it

Procurement Policy

https://www.calmac.co.uk/corporate/procurement

Contract List

Available on request from the above address

Suppliers List

http://www.david-macbrayne.co.uk/Downloads/David%20MacBrayne%20Ltd%20-%20Public%20Sector%20Reform%20Act%20-%20Duties%20to%20Publish%202014.pdf

 

Description of the Class 7 information category Table describing Information Class 7

CLASS 7: HOW CALMAC FERRIES LTD IS PERFORMING

Class description:

Information about how CalMac Ferries Ltd performs as an organisation, and how well it delivers its functions and services

 

This table provides the type of information and links on how to access it on the CalMac website Table showing what type and how to access information in Class 7

The information we publish under this class

How to access it

Director's Report and Financial Statements

https://www.calmac.co.uk/corporate/board-of-directors

Route Performance Figures

https://www.calmac.co.uk/corporate/route-performance

Carryings Statistics

https://www.calmac.co.uk/corporate/carrying-statistics

CalMac Community Engagement Meetings

https://www.calmac.co.uk/community-engagement-meetings

Service Status and Information

https://www.calmac.co.uk/service-status

 

Description of the Class 8 information category Table describing the Information Class 8 category

CLASS 8: OUR COMMERCIAL PUBLICATIONS

Class description:

Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g. bookshop, museum or research journal.

 

This table provides the type of information and links on how to access it on the CalMac website Table showing what type and how to access information in Class

The information we publish under this class

How to access it

Not applicable

 

 

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